TERMS OF SERVICE

OVERVIEW 


This website is operated by Cliadore. Throughout the site, the terms “we”, “us” and “our” refer to Cliadore. Cliadore offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Cliadore, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Cliadore and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@cliadore.com.au.

SECTION 21- 30-DAY MONEY BACK GUARANTEE 

We at are confident in the quality and effectiveness of our keratin product. We stand behind our product and offer a 30-day money back guarantee to ensure customer satisfaction.

To be eligible for a full refund, the following conditions must be met:

  1. The keratin product and all tools included in the Keratin Treatment kit must be returned within 40 days of purchase.

  2. An explanation of why you were not satisfied with the results of the DIY Keratin Treatment must be provided.

  3. Contact must be made with our customer service team within 30 days of purchase to request a refund. You can contact our customer service team by email, enquiry form or live chat.

  4. Refunds will only be issued to the original form of payment used at the time of purchase.

  5. Refunds will not be issued for shipping and handling fees.

  6. Only one refund per customer will be allowed.

  7. We reserve the right to deny any refund requests that do not meet the above conditions.

By purchasing our DIY Keratin Treatment product, you agree to these terms and conditions. If you have any questions or concerns about our 30-day money back guarantee, please do not hesitate to contact our customer service team for assistance.

What kind of products do you offer?

We create high-quality DIY beauty kits that deliver salon-worthy results from the comfort of your home. From keratin hair treatments and nourishing hair oils to brow lamination and tint kits, our range is designed to help you look and feel your best — on your own time, and at a fraction of the cost of the salon.

Are you an Australian brand?

Yes! We are proudly Australian-owned and based in Sydney. Our brand was created to make professional beauty treatments more accessible, affordable, and empowering for women everywhere.

Do I need experience to use your kits?

Not at all. Our products are beginner-friendly and come with step-by-step instructions to guide you through the process. Whether you're new to DIY beauty or a seasoned pro, our kits are designed to be simple, safe, and effective.

Can I trust the quality of your products?

Absolutely. We take product quality seriously — from ingredients to packaging, every item is tested for performance and ease of use. With thousands of happy customers and glowing reviews, we’re proud to offer products that genuinely deliver results.

Where do you ship to?

We ship all over Australia and also offer international shipping to select countries. All available shipping options, delivery times, and rates will be shown at checkout.

How long does the keratin last?

The results generally last up to 4-6 months depending on the hair type. The treatment will work better on a chemically treated hair like coloured or relaxed.

Is the keratin permanent? 

Our treatment is semi-permanent. Your original hair texture should return within 6 months of use.
Can you use the keratin treatment on coloured/chemically treated hair?

Yes, our keratin treatment will not damage the hair and can be applied to all hair types, including virgin, coloured, highlighted or permed. If you have coloured your hair, it is best to wait 2 weeks before applying the keratin treatment.
When can I wash my hair after keratin application?

Yes! our improved formula has allowed for this. however, if you have particularly unruly hair or type 4 hair (tight coils/curls or very frizzy) the treatment can be left in for up to 3 days to intensify your result.
Can I colour my hair after keratin application?

Yes, we recommend colouring hair no earlier than 2 weeks after application.
Should I massage the keratin into my hair when applying?

No, do not massage the product into your scalp with your hands. The product should not be applied directly to the scalp. Apply the product with the applicator brush, painting the product on evenly and brushing it through your hair with a comb. Apply in accordance with the instruction sheet.
Can I do the keratin treatment whilst pregnant or nursing?

No, it is not recommended.
Are the chemicals in the keratin harmful?

Our products are safe and proudly 100% formaldehyde free. Formaldehyde is a harmful chemical found in some keratin treatments. Many keratin treatment products contain formaldehyde, as it can make results last longer (up to 6 months) as the chemical is worked into the hair, breaking the bonds and resealing them in a straighter position. This can result in altering of the natural curls and waves in the hair.The health, safety and maintenance of our customers beautiful hair are our top priorities, so we have chosen not to supply products containing formaldehyde. 
Do I need to do touch ups on my whole head?

We recommend touch ups over the whole hair for maximum results, although this will depend on your individual results from initial application. If the lengths of your hair have maintained results to your likling after 3 months, touch ups may be applied to the upper hair, towards the roots. Be mindful that the product should be applied 1cm from the scalp.
How much product do I use when applying?

Evenly apply product to each section of your hair with enough product to ensure the hair is coated. Refer to the instruction sheet (included with product) and tutorial video on our website for more details.
Is it okay to use the product on coloured hair?

Yes. You can use the product on coloured hair, however, it may cause the shade to become slightly lighter, which is why we recommend colouring your hair after treatment application (no less than 2 weeks after).
Is the straightening part of treatment necessary?

Yes, it is a heat activated treatment and you will not achieve the desired result without straightening.
Do keratin treatments cause damage?

As our product is 100% formaldehyde free, this means it is a safer method to transform your hair without drastically altering your hair texture. Our product smoothens and relaxes the hair, without breaking down the hairs natural bonds.Some heat damage to hair may occur as expected, during the application process due to the repetitive use of a flatiron, although the benefit of the product is that you will be able to reduce your daily heat damage, as you your hair will be smooth and straight without the use of a flat iron!
What shampoo and conditioner should I use after the treatment?

We recommend that you use a shampoo that does not contain Sulfate and Sodium Chloride, and it also has UV protection.
Can I wear a ponytail,  clip or tie my hair after application?

No. Do not tie, clip or wear headbands in your hair until after you have washed the product out. clipping or tying your hair before washing the product out could cause a kinking effect in the final result. If you kink your hair before washing, you can even this out with a flatiron or blowdryer. 
Can I use the treatment if I have hair extensions?

Yes! a keratin treatment is a great way to bring old, frizzy extensions back to life. The treatment does wonders on all REAL HAIR extensions. You can use it on clip-ins, beads, tape and keratin bonds. With tapes and keratin bonds, just be sure not to apply product or straighten directly over the bonded area as this may cause some slipage of the bonds.

Are you sure this safe to use at home?

Yes! Our formulas are designed for home use and come with step-by-step instructions to guide you through the process safely and easily. Always patch test 24 hours before use.\

Can I use this if I’ve never laminated or tinted my brows before?

Absolutely! The Boxed Brow Bar is beginner-friendly. Our kit comes with easy-to-follow instructions, and we’ve designed it with first-time users in mind.How many uses will I get out of one kit?
Will lamination damage my brows?
Not when used correctly! Our formulas are gentle and include a nourishing oil to help condition the brow hairs after each treatment. Always follow the timing guide and use the included nourish oil to keep your brows healthy and hydrated.

Can I tint and laminate at the same time?

Yes! In fact, we recommend tinting after lamination for best results. Our instructions explain exactly when and how to do this in your treatment process.

How long does the whole process take?

The full lamination and tint takes around 25–30 minutes from start to finish.

What if I mess it up?

Don’t stress — we’ve included detailed instructions and tips to help you get it right. Plus, the results aren’t permanent, so there’s always room to refine your technique. You’ve got this!

Is the Boxed Brow Bar cruelty-free?

Yes! All of our products are 100% cruelty-free, and we’re proud to be a brand that never tests on animals.

Can I still shape or pluck my brows before/after using the kit?

Yes — you can pluck or wax before or after your lamination and tint. We recommend doing it prior to the treatment so you can see the shape better and also to prevent any sensitivity to the skin.

Can I use this if I have sparse or fine brows?

Yes! Brow lamination works wonders on sparse or fine brows by lifting and setting the hairs upward to create a fuller, fluffier appearance. Tinting also helps define light or thin brows.

Is it suitable for all hair colours?

Our tint shades are designed to suit a wide range of hair colours and can be mixed or layered for your ideal shade. For very light blondes or redheads, you may want to start with a shorter tint time using brown tint and build up gradually.

How should I care for my brows after using the kit?

Avoid getting your brows wet or applying makeup to the area for 24 hours after treatment. Use a brow oil or nourishing serum regularly to keep hairs healthy and hydrated.

How soon can I re-laminate or tint my brows?

We recommend waiting at least 6 weeks between lamination treatments and 3 weeks between tints to avoid overprocessing.

What makes this kit better than going to the salon?

Our Boxed Brow Bar gives you the same lifted, salon-quality results from the comfort of home — for a fraction of the price. Plus, it’s reusable for multiple treatments, saving you time and money in the long run.

Can I use this while pregnant or breastfeeding?

We always recommend checking with your healthcare provider first. While many people use brow lamination products safely during pregnancy, hormonal changes can make your skin more sensitive, so patch testing is essential.

My skin is sensitive — can I still use the kit?

Our formula is designed to be gentle, but if you have sensitive skin, always do a patch test 24–48 hours before full application. If irritation occurs, discontinue use and consult your GP.

What if I run out of one product in the kit?

We’re working on offering individual refills soon so you can top up only what you need! In the meantime, if you’re low on a specific item, reach out to our customer support — we’re happy to help.

What makes this hair oil different?

Our Honey & Jojoba Hair Oil is a 5-in-1 multitasking treatment that works as a leave-in conditioner, frizz tamer, detangler, shine booster, and heat protector. It’s lightweight yet deeply nourishing, thanks to its unique blend of hydrating honey, jojoba, and protective silicones that help shield your hair from heat damage.

Can I use it on all hair types?

Yes! This oil is suitable for all hair types — curly, straight, thick, fine, natural, or colour-treated. Whether your hair is dry, damaged, frizzy, or just in need of a little love, this oil delivers smooth, glossy results.

How do I use it?

Apply a few drops to damp or dry hair, focusing on mid-lengths and ends. Use it as a daily frizz fighter, pre-blow-dry heat protectant, detangler, or even a pre-wash treatment. It’s versatile and a little goes a long way.

Is it safe for coloured or chemically treated hair?

Absolutely. Our formula is gentle, silicone-enriched for protection, and free from harsh ingredients. It helps preserve colour and chemical treatments by sealing in moisture and smoothing the cuticle.

Is the product cruelty-free?

Yes! Our Honey & Jojoba Hair Oil is 100% cruelty-free. We never test on animals, and all ingredients are ethically sourced with care.