TERMS OF SERVICE

OVERVIEW 

1. Overview & Acceptance

Cliadore (“Cliadore”, “we”, “us”, or “our”) operates this website and all associated services (the “Service”). By accessing, browsing, ordering, or using our Service, you agree to these Terms. We may update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Definitions

“Service” refers to the website, all products, tools, content, and services provided by Cliadore. “Customer” or “you” refers to any person accessing the Service, purchasing products, or engaging with the website. “Order” refers to any purchase of products or services made through the website.

3. Eligibility & User Conduct

You represent and warrant that you are at least the legal age to enter into binding contracts in your jurisdiction. You agree not to use the Service for unlawful, misleading, fraudulent, or harmful purposes. You must not upload, transmit, or distribute viruses, malware, or harmful code. Violations may result in immediate termination of your account and access.

4. Orders, Pricing & Availability

All prices are subject to change without notice. We may limit quantities, refuse, or cancel orders at our discretion. Product images, descriptions, and pricing are made to be accurate; however, minor discrepancies may occur. Errors will be corrected at our discretion. Orders may be canceled if we suspect fraud, unauthorized activity, or any violation of these Terms.

5. Shipping Policy

5.1 Domestic Shipping

Orders are processed within 1–3 business days after payment confirmation. Standard shipping within Australia typically takes 2–7 business days, excluding delays due to couriers, customs, or unforeseen events. Customers must provide accurate shipping details. Mistakes in shipping information are the customer’s responsibility.

5.2 International Shipping

International orders may require customs clearance, duties, taxes, or import fees, which are the responsibility of the customer. Delivery times may vary based on location and customs processing. Refusal to pay import charges may result in returned orders at the customer’s cost. Cliadore is not responsible for delays caused by customs or international shipping providers.

6. Returns, Refunds & Claims

6.1 Change of Mind Returns

Change-of-mind returns must be requested within 30 days of purchase. Products must be unopened, unused, in original packaging, and with all hygiene seals intact. Return shipping costs are the customer’s responsibility. Tracked shipping is recommended. Items not meeting these conditions will not be refunded.

6.2 Faulty, Damaged, or Incorrect Items

Inspect orders immediately upon delivery. Claims for damaged, faulty, or incorrect items must be submitted within 7 days of receipt, with photographs and a detailed description. Claims made after 7 days will not be accepted. Verified claims may be refunded or replaced, and the return of the item may be required.

6.3 Missing Items

Claims for missing items must be reported within 7 days of delivery. Evidence, including photos of packaging and contents, may be required. Claims received after 7 days cannot be verified and will not be honored.

6.4 Keratin Treatment Kit Guarantee

We guarantee satisfaction with our Keratin Treatment Kit for 30 days. To qualify, customers must submit a refund request within 30 days of purchase, return the full kit including all tools in saleable condition within 40 days, and provide an explanation of why results were unsatisfactory. Refunds cover only the product price; shipping costs are excluded. Only one claim per customer.

6.5 Refund Process

Once returns are received and inspected, allow 5–7 business days for processing. Refunds will be issued to the original payment method. Shipping fees are generally non-refundable except in cases where we shipped the wrong or faulty item.

7. Customer Responsibilities & Liability

Customers must follow all instructions, guidelines, and safety precautions provided with products. A patch test is required at least 24 hours prior to use. Failure to follow instructions or conduct patch tests voids any claims of adverse reactions or refunds. We are not liable for damage, poor results, or adverse reactions caused by improper use, incompatible products, pre-existing damage, or failure to follow aftercare instructions. Products used by minors must be supervised by a legal guardian. Liability for user error rests solely with the customer.

8. Intellectual Property & Copyright

All content on the website, including images, text, graphics, logos, and designs, is the property of Cliadore or its licensors. No portion of the Service may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without prior written permission from Cliadore. Unauthorized use may result in legal action.

9. Third-Party Links & Services

The website may include links to third-party websites. These are provided for convenience only, and we are not responsible for their content, policies, or practices. Interactions, purchases, or agreements with third-party sites are solely between the user and the third party.

10. Electronic Communications & Privacy

By using the Service, you consent to receive communications electronically. Our Privacy Policy governs how we collect, use, and protect personal information.

11. Prohibited Uses

You may not use the Service to violate laws, infringe on third-party rights, distribute harmful code, scrape data, or engage in misleading, fraudulent, or abusive conduct. Violations may result in suspension or termination.

12. Disclaimer of Warranties & Limitation of Liability

Products and services are provided “as is” and “as available.” We disclaim all warranties, express or implied. Cliadore is not liable for indirect, incidental, punitive, or consequential damages, including lost profits or data, even if advised of their possibility. This limitation does not affect rights under Australian Consumer Law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Cliadore, its affiliates, officers, employees, and partners from any claim, demand, or expense arising from your breach of these Terms or misuse of products.

14. Errors, Inaccuracies & Omissions

We may correct errors, update content, or cancel orders if information is inaccurate, even post-transaction. We are not obligated to notify users of all changes.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of Australia. Disputes will be resolved under applicable Australian jurisdiction.

16. Severability & Termination

If any provision is found invalid, the remainder will remain enforceable. We may terminate accounts or access if you violate these Terms. Obligations such as payment and indemnification survive termination.

17. Contact Information

For questions or requests regarding these Terms, email info@cliadore.com.au

 

What kind of products do you offer?

We create high-quality DIY beauty kits that deliver salon-worthy results from the comfort of your home. From keratin hair treatments and nourishing hair oils to brow lamination and tint kits, our range is designed to help you look and feel your best — on your own time, and at a fraction of the cost of the salon.

Are you an Australian brand?

Yes! We are proudly Australian-owned and based in Sydney. Our brand was created to make professional beauty treatments more accessible, affordable, and empowering for women everywhere.

Do I need experience to use your kits?

Not at all. Our products are beginner-friendly and come with step-by-step instructions to guide you through the process. Whether you're new to DIY beauty or a seasoned pro, our kits are designed to be simple, safe, and effective.

Can I trust the quality of your products?

Absolutely. We take product quality seriously — from ingredients to packaging, every item is tested for performance and ease of use. With thousands of happy customers and glowing reviews, we’re proud to offer products that genuinely deliver results.

Where do you ship to?

We ship all over Australia and also offer international shipping to select countries. All available shipping options, delivery times, and rates will be shown at checkout.

How long does the keratin last?

The results generally last up to 4-6 months depending on the hair type. The treatment will work better on a chemically treated hair like coloured or relaxed.

Is the keratin permanent? 

Our treatment is semi-permanent. Your original hair texture should return within 6 months of use.
Can you use the keratin treatment on coloured/chemically treated hair?

Yes, our keratin treatment will not damage the hair and can be applied to all hair types, including virgin, coloured, highlighted or permed. If you have coloured your hair, it is best to wait 2 weeks before applying the keratin treatment.
When can I wash my hair after keratin application?

Yes! our improved formula has allowed for this. however, if you have particularly unruly hair or type 4 hair (tight coils/curls or very frizzy) the treatment can be left in for up to 3 days to intensify your result.
Can I colour my hair after keratin application?

Yes, we recommend colouring hair no earlier than 2 weeks after application.
Should I massage the keratin into my hair when applying?

No, do not massage the product into your scalp with your hands. The product should not be applied directly to the scalp. Apply the product with the applicator brush, painting the product on evenly and brushing it through your hair with a comb. Apply in accordance with the instruction sheet.
Can I do the keratin treatment whilst pregnant or nursing?

No, it is not recommended.
Are the chemicals in the keratin harmful?

Our products are safe and proudly 100% formaldehyde free. Formaldehyde is a harmful chemical found in some keratin treatments. Many keratin treatment products contain formaldehyde, as it can make results last longer (up to 6 months) as the chemical is worked into the hair, breaking the bonds and resealing them in a straighter position. This can result in altering of the natural curls and waves in the hair.The health, safety and maintenance of our customers beautiful hair are our top priorities, so we have chosen not to supply products containing formaldehyde. 
Do I need to do touch ups on my whole head?

We recommend touch ups over the whole hair for maximum results, although this will depend on your individual results from initial application. If the lengths of your hair have maintained results to your likling after 3 months, touch ups may be applied to the upper hair, towards the roots. Be mindful that the product should be applied 1cm from the scalp.
How much product do I use when applying?

Evenly apply product to each section of your hair with enough product to ensure the hair is coated. Refer to the instruction sheet (included with product) and tutorial video on our website for more details.
Is it okay to use the product on coloured hair?

Yes. You can use the product on coloured hair, however, it may cause the shade to become slightly lighter, which is why we recommend colouring your hair after treatment application (no less than 2 weeks after).
Is the straightening part of treatment necessary?

Yes, it is a heat activated treatment and you will not achieve the desired result without straightening.
Do keratin treatments cause damage?

As our product is 100% formaldehyde free, this means it is a safer method to transform your hair without drastically altering your hair texture. Our product smoothens and relaxes the hair, without breaking down the hairs natural bonds.Some heat damage to hair may occur as expected, during the application process due to the repetitive use of a flatiron, although the benefit of the product is that you will be able to reduce your daily heat damage, as you your hair will be smooth and straight without the use of a flat iron!
What shampoo and conditioner should I use after the treatment?

We recommend that you use a shampoo that does not contain Sulfate and Sodium Chloride, and it also has UV protection.
Can I wear a ponytail,  clip or tie my hair after application?

No. Do not tie, clip or wear headbands in your hair until after you have washed the product out. clipping or tying your hair before washing the product out could cause a kinking effect in the final result. If you kink your hair before washing, you can even this out with a flatiron or blowdryer. 
Can I use the treatment if I have hair extensions?

Yes! a keratin treatment is a great way to bring old, frizzy extensions back to life. The treatment does wonders on all REAL HAIR extensions. You can use it on clip-ins, beads, tape and keratin bonds. With tapes and keratin bonds, just be sure not to apply product or straighten directly over the bonded area as this may cause some slipage of the bonds.

Are you sure this safe to use at home?

Yes! Our formulas are designed for home use and come with step-by-step instructions to guide you through the process safely and easily. Always patch test 24 hours before use.\

Can I use this if I’ve never laminated or tinted my brows before?

Absolutely! The Boxed Brow Bar is beginner-friendly. Our kit comes with easy-to-follow instructions, and we’ve designed it with first-time users in mind.How many uses will I get out of one kit?
Will lamination damage my brows?
Not when used correctly! Our formulas are gentle and include a nourishing oil to help condition the brow hairs after each treatment. Always follow the timing guide and use the included nourish oil to keep your brows healthy and hydrated.

Can I tint and laminate at the same time?

Yes! In fact, we recommend tinting after lamination for best results. Our instructions explain exactly when and how to do this in your treatment process.

How long does the whole process take?

The full lamination and tint takes around 25–30 minutes from start to finish.

What if I mess it up?

Don’t stress — we’ve included detailed instructions and tips to help you get it right. Plus, the results aren’t permanent, so there’s always room to refine your technique. You’ve got this!

Is the Boxed Brow Bar cruelty-free?

Yes! All of our products are 100% cruelty-free, and we’re proud to be a brand that never tests on animals.

Can I still shape or pluck my brows before/after using the kit?

Yes — you can pluck or wax before or after your lamination and tint. We recommend doing it prior to the treatment so you can see the shape better and also to prevent any sensitivity to the skin.

Can I use this if I have sparse or fine brows?

Yes! Brow lamination works wonders on sparse or fine brows by lifting and setting the hairs upward to create a fuller, fluffier appearance. Tinting also helps define light or thin brows.

Is it suitable for all hair colours?

Our tint shades are designed to suit a wide range of hair colours and can be mixed or layered for your ideal shade. For very light blondes or redheads, you may want to start with a shorter tint time using brown tint and build up gradually.

How should I care for my brows after using the kit?

Avoid getting your brows wet or applying makeup to the area for 24 hours after treatment. Use a brow oil or nourishing serum regularly to keep hairs healthy and hydrated.

How soon can I re-laminate or tint my brows?

We recommend waiting at least 6 weeks between lamination treatments and 3 weeks between tints to avoid overprocessing.

What makes this kit better than going to the salon?

Our Boxed Brow Bar gives you the same lifted, salon-quality results from the comfort of home — for a fraction of the price. Plus, it’s reusable for multiple treatments, saving you time and money in the long run.

Can I use this while pregnant or breastfeeding?

We always recommend checking with your healthcare provider first. While many people use brow lamination products safely during pregnancy, hormonal changes can make your skin more sensitive, so patch testing is essential.

My skin is sensitive — can I still use the kit?

Our formula is designed to be gentle, but if you have sensitive skin, always do a patch test 24–48 hours before full application. If irritation occurs, discontinue use and consult your GP.

What if I run out of one product in the kit?

We’re working on offering individual refills soon so you can top up only what you need! In the meantime, if you’re low on a specific item, reach out to our customer support — we’re happy to help.

What makes this hair oil different?

Our Honey & Jojoba Hair Oil is a 5-in-1 multitasking treatment that works as a leave-in conditioner, frizz tamer, detangler, shine booster, and heat protector. It’s lightweight yet deeply nourishing, thanks to its unique blend of hydrating honey, jojoba, and protective silicones that help shield your hair from heat damage.

Can I use it on all hair types?

Yes! This oil is suitable for all hair types — curly, straight, thick, fine, natural, or colour-treated. Whether your hair is dry, damaged, frizzy, or just in need of a little love, this oil delivers smooth, glossy results.

How do I use it?

Apply a few drops to damp or dry hair, focusing on mid-lengths and ends. Use it as a daily frizz fighter, pre-blow-dry heat protectant, detangler, or even a pre-wash treatment. It’s versatile and a little goes a long way.

Is it safe for coloured or chemically treated hair?

Absolutely. Our formula is gentle, silicone-enriched for protection, and free from harsh ingredients. It helps preserve colour and chemical treatments by sealing in moisture and smoothing the cuticle.

Is the product cruelty-free?

Yes! Our Honey & Jojoba Hair Oil is 100% cruelty-free. We never test on animals, and all ingredients are ethically sourced with care.