Refund policy

6. Returns, Refunds & Claims

6.1 Change of Mind Returns

Change-of-mind returns must be requested within 30 days of purchase. Products must be unopened, unused, in original packaging, and with all hygiene seals intact. Return shipping costs are the customer’s responsibility. Tracked shipping is recommended. Items not meeting these conditions will not be refunded.

6.2 Faulty, Damaged, or Incorrect Items

Inspect orders immediately upon delivery. Claims for damaged, faulty, or incorrect items must be submitted within 7 days of receipt, with photographs and a detailed description. Claims made after 7 days will not be accepted. Verified claims may be refunded or replaced, and the return of the item may be required.

6.3 Missing Items

Claims for missing items must be reported within 7 days of delivery. Evidence, including photos of packaging and contents, may be required. Claims received after 7 days cannot be verified and will not be honored.

6.4 Keratin Treatment Kit Guarantee

We guarantee satisfaction with our Keratin Treatment Kit for 30 days. To qualify, customers must submit a refund request within 30 days of purchase, return the full kit including all tools in saleable condition within 40 days, and provide an explanation of why results were unsatisfactory. Refunds cover only the product price; shipping costs are excluded. Only one claim per customer.

6.5 Refund Process

Once returns are received and inspected, allow 5–7 business days for processing. Refunds will be issued to the original payment method. Shipping fees are generally non-refundable except in cases where we shipped the wrong or faulty item.